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Listed below are some of the more Frequently Asked Questions by our AWS customers and users. We'll update these on a regular basis.

If you don't find your answer here, be sure to try searching this web site, or post a question to our user discussion forum, or submit a help ticket.

How long does it take for AWS to process my application and set up my account?
99% of new accounts are activated within 10-15 minutes. Once your account is activated you will receive an email from our Order Processing Team that contains log in information for your Site and control panel for your new AWS Hosting account.

Who do I contact in case of a billing problem?
In the event of a billing problem please contact our Billing Department.

How do I cancel my account?
If you wish to cancel your AWS account, please open a support ticket with the billing department here: AWS Hosting Cancellation Request.

What control panel is offered with your hosting packages?
All sites come equipped with CPANEL.

How do I access my CPanel website control panel?
Navigate to https://www.yoursite.com/cpanel and replace "yoursite.com" with your domain name.

Can I select my own user account name?

Your main account user name is automatically generated and cannot be changed.

I have been notified that my account has been set up but my site is still not active.

If you have received a notification e-mail and it's been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.

I have NOT been notified that my account has been set up and its been over 24 hours.
This could be caused by a provisioning error. If you have not received any e-mails from us with a few hours of ordering please contact our Billing Department.

What DNS should my domain name point to?
AWS Hosting uses several sets of DNS servers. Please refer to your welcome e-mail for details. If your still unsure, please contact our support team.

Can I get a dedicated IP?
We do not offer dedicated IP's as of now but it will soon be available!

What servers do you run?
Dual 2.4GHz Intel Xeons, Red Hat Linux 7.3 and 9.0, 512 - 2048 MB of Ram

What about reseller accounts?

We do not provide a reseller package at this time but it will soon be available!

Does e-mail or FTP count against my bandwidth limit?

Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.

What happens if I exceed my allocated bandwidth?
You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact AWS and purchase more bandwidth. Once you have exceeded your limit, your account is suspended for the rest of the current month.

Do you support mySQL?
Yes. We run MySQL server version 5

How can I edit a mySQL database table without creating an application?
Cpanel allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.

Do you support CGI/Perl scripts?
Yes, every site comes with its own CGI-BIN to allow you to run your own perl scripts.

What path name should I use for CGI/PERL scripts?
You may use either #!/usr/bin/perl -or- #!/usr/local/bin/perl
Both will work!

How do I access webmail for my server?

All sites are equipped with web based e-mail. This is all explained in your sign up letter.

How do I enable SSI in my HTML pages?

To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML

Will you place any ads on my site?

Not at all. AWS does not place any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.

Will I be able to send and receive e-mail through AWS?

Yes! You will be able to send and receive e-mail through our servers. In technical terms, we provide both POP3 and SMTP capabilities.

Does AWS offer SSH or JailShell?
Effective 10/16/2006 AWS will no longer offer any form of SSH to our clients, including JailShell. As of now, if a client already has shell access they will be allowed the continued use of it. A decision on this is forthcoming. If we decide to remove ssh from all users any fees that were paid will be refunded to the end user.

More Questions?
Contact us here with any questions that you may have!

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